The YMC

Customer Success vs. Marketing

Categories:
Past Events
Posted on:
January 17, 2014
  • What are your New Year’s Resolutions for Customer Success?

    Join us to hear what your Customer Success colleagues learned in 2013 and are planning for 2014.

    Note this event is being hosted by the superstars at Achievers.  The location is different from previous events.

    Meet the Panelists

    Our panelists include:

    Mario da Roza – Director of Customer Care at Trapeze Group.  Mario leads a team of 56 customer success and support professionals.  Trapeze provides software solutions and services that make it easier for transportation agencies, schools, taxi companies and non-emergency medical transportation providers to manage their complex, day-to-day business operations.

    Jessica Weisz – Chief Client Officer at SoapBox. Jessica heads up the Success function at SoapBox in which her primary goal is to make sure that clients capture the full value of the software. SoapBox in an innovation management software. Specifically, it is a place where employees can add, vote and comment on ideas and decision makers can get access to fresh ideas and manage them through to completion, thus completing the full innovation cycle.

    Kristian Gaetano – Manager, Customer Success at Achievers.  Kristian leads team of exceptional Client Success Managers who partner with forward thinking organizations to execute their Employee Success strategies. Achievers delivers the only true cloud Employee Success Platform, a powerful new way for companies to engage, align, and recognize employees, enabling remarkable business success. Every day.

    Agenda

    • 6:30 pm — Doors open

    • 6:30 – 7:00 pm — Networking

    • 7:00 – 8:00 pm — Panel discussion

    • 8:00 — Networking

    Event Sponsors

    • Achievers

    • Amity